How to Make a Complaint

Last updated: October 2026

We want every homeowner who reaches Encouragesafe Pest Control to be treated fairly and honestly. If something went wrong, tell us. This page shows how to raise a complaint and what happens after. It is a general template, not legal advice.

What You Can Raise

You can write to us about:

• Your experience when you called or contacted Encouragesafe Pest Control
• The way your personal information was handled
• Anything on this website that looks unclear or wrong
• The behavior of a provider we connected you with

When the Problem Is a Provider

Providers in our network are independent businesses. They answer for their own estimates, prices, products, work and customer service. If you have trouble with work done in your home, start by talking to the provider directly. Keep notes and messages in writing.

Please still tell us. Feedback about providers helps keep our network honest, and a provider who repeatedly falls short of our expectations may be removed. Keep in mind that Encouragesafe Pest Control cannot settle contract disputes, refund a provider's work or make decisions for a provider.

If your worry is about how a pesticide was applied, you can also contact the agency that regulates pest control in Ohio.

Sending Your Complaint

Email contact@encouragesafe.garden and include:

• Your name and the easiest way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you want

After You Write

We send an acknowledgment by email, usually within a few business days. Then we look into what happened, which may include getting in touch with the provider. Once that is done, we reply with what we found and any steps we are taking.

If You Are Still Unhappy

If our answer does not satisfy you, reply and ask us to look again. You can also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau.

Contact

Email: contact@encouragesafe.garden